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Refund Policy

Refund Policy for Mache Vaate Private Limited

Effective Date: December 23, 2022

Welcome to Mache Vaate, your local marketplace for fresh non-veg items and grocery essentials. This Refund Policy outlines the terms and conditions regarding refunds for purchases made on our platform. By using our services, you agree to adhere to the policies described herein.

1. Refund Eligibility:

  • Refunds are considered in specific situations, including:
    • Quality Issues: If the received products do not meet our quality standards.
    • Order Cancellation: If you cancel your order before it has been processed.

2. Requesting a Refund:

  • To request a refund, contact us at info@machevaate.com within 1 day of receiving your order. Please provide your order number and details of the issue.

3. Quality Issues:

  • If you believe the received products are of unsatisfactory quality, please provide clear details and, if possible, attach relevant images. We may request the return of the product for inspection.

4. Order Cancellation:

  • If you wish to cancel your order, please notify us as soon as possible. Refunds for canceled orders are subject to our discretion.

5. Processing Time:

  • Refunds will be processed within [number of days] days after the approval of the refund request. The time taken for the refund to reflect in your account may vary based on your payment method.

6. Non-Refundable Items:

  • Certain items are non-refundable, including:
    • Perishable goods.
    • Products that have been used or damaged after delivery.

7. Contact Us:

  • For any refund-related inquiries or concerns, please contact us at info@machevaate.com. We are here to assist you.

8. Changes to Refund Policy:

  • We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our platform.

9. Governing Law:

  • This Refund Policy is governed by the laws of West Bengal, India.

Thank you for choosing Mache Vaate. We strive to provide you with the best non-veg and grocery shopping experience, and your satisfaction is our priority.